Returns, Privacy & Shipping Policies

Black Lamb Returns Policy (Australia)

Change of Mind Returns

We want you to love your Black Lamb purchase. If you change your mind, you may return your item(s) within 14 days of delivery for an exchange, store credit, or refund, provided that:

  • The item is unused, unworn, unwashed, and in its original packaging with all tags attached.

  • Proof of purchase (order number or receipt) is provided.

  • The item was purchased directly from blacklamb.com.au (not from a retailer or third-party marketplace).

Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@blacklamb.com.au within 7 days of delivery.
We may ask for photos or details to help assess the issue. If approved, we will cover all return shipping costs and offer a replacement, store credit, or full refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Underwear, swimwear, or earrings (unless faulty).

  • Sale or clearance items unless faulty.

How to Return

  1. Email info@blacklamb.com.au with your order number, item details, and reason for return.

  2. We’ll reply with instructions and a return address.

  3. Package your item securely and post it back using a tracked service.

Once received, we’ll process your refund or exchange within 5–7 business days.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Black Lamb Privacy Policy

At Black Lamb, your privacy is important to us. This policy explains how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, and delivery address.

  • Order details: items purchased, payment and transaction information.

  • Newsletter sign-ups: your email address and preferences.

  • Contact form submissions: any information you voluntarily provide when contacting us.

We do not store your credit card details. All payments are processed securely through our payment provider.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your order, returns, or enquiries.

  • Send marketing emails if you have subscribed (you can unsubscribe at any time).

  • Improve our website, services, and customer experience.

Sharing Your Information

We only share personal information when necessary to provide our services—for example, with:

  • Delivery partners to fulfil your order.

  • Payment processors to handle transactions.

  • Email providers for newsletters and order updates.

We do not sell or rent your information to third parties.

Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use the site. You can disable cookies in your browser settings, though this may affect site functionality.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting info@blacklamb.com.au.
If you believe your privacy has been breached, please contact us, and we’ll investigate promptly.

Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website.

 

Black Lamb Shipping Policy (Australia)

Order Processing

  • Orders are packed Monday–Friday (business days).

  • Orders placed before 12:00 pm AEST/AEDT are usually dispatched same day; after this time, next business day.

  • During launches, sales, or public holidays, processing may take an extra 1–2 business days.

Domestic Shipping (Australia)

  • Standard: typically 2–8 business days after dispatch (regional/remote may take longer).

  • Express: typically 1–3 business days after dispatch to major metros (regional/remote may vary).

  • Carriers: primarily Australia Post (Parcel Post / Express Post). 

Rates

  • Standard: AUD $10.

  • Express: AUD $15.

International Shipping 

  • We ship to selected countries via Australia Post International or trusted courier partners.

  • Duties/Taxes: Recipients are responsible for any import duties, VAT/GST, and customs fees. We cannot mark orders as “gift” or undervalue them.

  • Delivery estimates vary by destination and do not include customs processing time.

PO Boxes, Parcel Lockers & Business Addresses

  • Australia Post services can deliver to PO Boxes and Parcel Lockers.

  • Courier services generally cannot deliver to PO Boxes/Lockers—please provide a street address.

Authority to Leave (ATL) / Signature on Delivery

  • You may be offered Authority to Leave at checkout. If selected, the parcel may be left in a safe place without signature.

  • Risk transfers to you once the parcel is delivered/left at the address when ATL is used.

  • If you’d prefer extra security, choose Signature on Delivery (where available).

Tracking

  • You’ll receive a dispatch email with tracking once your order ships.

  • Tracking may take up to 24 hours to activate after you receive the email.

Pre-Orders & Split Shipments

  • Pre-order items show an estimated ship window on the product page/checkout. If your order includes in-stock and pre-order items, we may ship together when all items are ready, unless you choose Split Shipping at checkout (additional shipping fee may apply).

  • We’ll keep you updated if timelines change.

Delivery Issues (Late, Lost, Damaged)

  • If your order is delayed, please check the tracking link first; carriers may post event-specific updates (weather, volumes, etc.).

  • For items marked Delivered but not received, please check with household members and neighbours first, then contact the carrier.

  • If you still can’t locate it, email info@blacklamb.com.au within 7 days of the scan/event and we’ll help file an investigation.

  • If your parcel arrives damaged, keep all packaging (box, satchel, inner packaging) and email photos to info@blacklamb.com.au within 48 hours so we can assist.

Address Changes & Order Edits

  • We start packing quickly, so address changes or order edits aren’t guaranteed after purchase.

  • If you made a mistake, email info@blacklamb.com.au ASAP with “URGENT: Address Update” and your Order #.

  • Once shipped, we cannot reroute parcels.

If No One Is Home

  • Without ATL, the driver may leave a collection card and take your parcel to a nearby post office or depot. Please collect it promptly to avoid return-to-sender.

Return-to-Sender (RTS)

  • Parcels returned due to incorrect address, unclaimed at pickup, or delivery refusal can be re-shipped (additional postage applies).

  • Alternatively, we can refund the item(s) minus original shipping fees once received back in original condition (see our Returns Policy).

Public Holidays & Peak Seasons

  • Carriers and our warehouse observe national/state public holidays. Please allow additional time during peak seasons (e.g. November–December).

Liability & Consumer Guarantees

  • Risk of loss passes to you upon delivery per the selected service (ATL or Signature). This policy operates alongside your rights under the Australian Consumer Law.

  • For faulty items or major failures, please see our Returns Policy and contact info@blacklamb.com.au.

Contact

Questions about shipping? Reach us at info@blacklamb.com.au